Frequently Asked Questions

Do I need to set up an account to place an order?
  • You can shop at Fashion ComPassion without creating an account.
  • If you register with us you’ll be able to enjoy the following benefits:
    • Get the chance to access exclusive discounts and offers, preview our new collections, receive news and updates on events.
    • Save your details so you can shop even quicker next time
    • View your orders
I've forgotten my password. What should I do?

To re-set your password, follow the ‘Lost your password?‘ instructions on the My Account page

Is it secure to place an order through Fashion ComPassion ?
  • Payment can be made securely online by PayPal and all major Credit Cards. You do not need to have a PayPal account to make payment.
  • PayPal enables you to send payments quickly and securely online using credit cards or through your bank account.
  • All prices are in pounds sterling (GBP) and conversion rates to your local currency are handled by PayPal during checkout.
Which countries does Fashion ComPassion ship to?

As Fashion ComPassion is a marketplace and products come directly from each Designer, please go on to individual Designer page to find out about delivery to your country. Most Designers ship worldwide.

Please note additional customs charges, import duties, local taxes or other fees may be levied when your order reaches its destination country. These fees and charges are not placed by us and we cannot control these fees, nor be responsible for them. Depending on the country where an item is shipped there could be a customs delay.

How long does delivery take, and how much will it cost?

For information on delivery and shipping charges to your destination, view the Estimated Shipping section on each Product page.

Most of our Designers deliver within 3-5 days.

Can I amend or change my order once it has been placed?

Please get in touch with the Designer directly on the Designer page to amend or change order. For further queries please call customer care on +44 203 287 9217 or via email [email protected]

How can I track my order?

You will receive an email with your tracking information once your order ships. Most orders ship within 3-5 business days.

You can also track your order from the ‘Main Account‘ page.